Return & Refund

Last updated: April 9, 2025

Our Promise to You

At HappyThreadsCo, we want you to be completely satisfied with your purchase. We’ve designed our return and refund policy to be fair, transparent, and hassle-free.

Return Eligibility

  • Timeframe: Returns are accepted within 30 days from the delivery date
  • Item Condition: Items must be:
    • Unworn and unused
    • In the same condition as received
    • With original tags attached
    • In original packaging

Return Process

  1. Request Authorization: Contact our Customer Service team at [email protected] to receive a return authorization and shipping instructions
  2. Package Your Return: Securely pack the item(s) in the original packaging
  3. Ship Your Return: Send your authorized return to: HappyThreadsCo Returns – 14321 Corporate Dr, Garden Grove, CA 92843
  4. Track Your Return: For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance
  5. Return Processing: Once received, we’ll inspect your return and notify you of its status within 1-2 business days

Refund Information

  • Processing Time: Refunds are processed within 5-7 business days after return approval
  • Refund Method: Refunds will be issued to the original payment method used for purchase
  • What’s Refunded:
    • Full purchase price for eligible returns
    • Original shipping costs are non-refundable
    • Return shipping costs are the responsibility of the customer (except for defective items)

Special Circumstances

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 3 days of delivery
  2. Provide photographs showing the damage or defect
  3. We’ll arrange a replacement or full refund (including return shipping costs)

Wrong Items

If you receive an incorrect item:

  1. Contact us within 3 days of delivery
  2. Provide photos of the item received
  3. We’ll arrange to send the correct item or process a full refund

Order Changes or Cancellations

  • Changes or cancellations are only permitted within 12 hours of placing your order
  • Contact Customer Service immediately with your order number and requested changes
  • After 12 hours, orders cannot be modified

Exceptions

The following items are not eligible for return or refund:

  • Personalized or custom-made items (unless defective)
  • Items marked as “Final Sale” or “Clearance”
  • Items without proof of purchase
  • Items returned after the 30-day return period

Contact Information

Our Customer Service team is here to help with any questions or concerns:

  • Email: [email protected]
  • Response Time: We aim to respond to all inquiries within 24 hours
  • Business Hours: Monday-Friday, 9 AM – 5 PM Pacific Time

Missing or Delayed Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement again
  2. Contact your financial institution as refunds may take time to process
  3. If you’ve taken these steps and still haven’t received your refund, please contact us at [email protected]