Order Tracking
When will I receive my order?
Our dedicated team works diligently to ensure your order is delivered as quickly as possible.
Standard processing and shipping timeframes are typically 7-12 business days for domestic US orders and 12-20 business days for international shipments, barring any unforeseen postal delays. For comprehensive delivery information, please visit our Shipping and Delivery page.
A shipping confirmation containing your tracking information will be sent to your order email once your package is dispatched. We recommend checking your spam/junk folders if you don't see it in your primary inbox.
My tracking number doesn't work
Tracking information typically becomes active within 24-72 hours after you receive your tracking number. This delay occurs because tracking events are only registered once your package has been processed by the initial shipping facility.
Note: Some carriers experience longer update intervals depending on the shipping method and product type (particularly for Shoes, Backpacks, and more ...).
Why is my order tracking not moving?
We understand your concern when tracking updates aren't appearing regularly. During high-volume seasons, some packages may experience tracking delays, though rest assured your order will arrive within our promised timeframe. These delays can result from various factors including weather conditions, customs processing, or carrier volume constraints.
If your tracking status remains unchanged for 7+ days, please reach out through our Contact Us page so we can promptly investigate and resolve the issue.