Shipping policy

Last Updated: April 10, 2025

Order Processing

  • All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
  • Hand-Embroidered Products: Items including Shoes, Notebooks, Socks, and Backpacks require a processing time of 1-2 weeks due to the detailed craftsmanship involved
  • Machine-Embroidered Products: Items including Shirts, Sweaters, Hoodies, Hats, and Socks have a standard processing time of 3-5 business days
  • You will receive email notifications at these key stages:
    1. Order Confirmation (immediately after placing your order)
    2. Shipment Confirmation (with tracking information)
    3. Delivery Status Notification

United States Shipping

Delivery Timeframes

  • Standard Shipping: 5-10 business days after shipment
  • Expedited Shipping: 3-5 business days after shipment

Shipping Rates

  • FREE Standard Shipping on all orders over $200
  • Standard Shipping for Shoes, Backpacks: $20 for the first item, $15 for each additional item
  • Standard Shipping for other products: $5.99 for the first item, $2.99 for each additional item
  • Expedited Shipping: $40 for the first item, $25 for each additional item

International Shipping

We currently ship to

  • Canada, Australia, New Zealand, United Kingdom
  • European countries, Norway, Switzerland
  • Japan, Korea, Hong Kong, Taiwan, Southeast Asian Countries
  • India, Israel, Saudi Arabia, UAE
  • For inquiries about other destinations, please contact customer service.

Estimated Delivery

  • Canada, Australia, New Zealand, United Kingdom: 7-10 business days after shipment
  • European countries, Norway, Switzerland: 7-10 business days after shipment
  • Japan, Korea, Hong Kong, Taiwan, Southeast Asian Countries: 7-15 business days after shipment
  • India, Israel, Saudi Arabia, UAE: 10-15 business days after shipment

International Shipping Rates

  1. Shoes, Backpacks
  • FREE Standard Shipping on all orders over $250
  • Canada, Australia, New Zealand, United Kingdom: $20 for the first item, $15 for each additional item
  • European countries, Norway, Switzerland: $20 for the first item, $15 for each additional item
  • Japan, Korea, Hong Kong, Taiwan, Southeast Asian Countries: $20 for the first item, $10 for each additional item
  • India, Israel, Saudi Arabia, UAE: $25 for the first item, $20 for each additional item
  • Expedited Shipping: $50 for the first item, $25 for each additional item
  1. Other Products
  • Expedited Shipping: $50 for the first item, $25 for each additional item
  • FREE Standard Shipping on all orders over $250
  • Canada, Australia, New Zealand, United Kingdom: $7.99 for the first item, $4.99 for each additional item
  • European countries, Norway, Switzerland: $7.99 for the first item, $4.99 for each additional item
  • Japan, Korea, Hong Kong, Taiwan, Southeast Asian Countries: $7.99 for the first item, $3.99 for each additional item
  • India, Israel, Saudi Arabia, UAE: $9.99 for the first item, $5.99 for each additional item

Important International Shipping Information

  • Recipient is responsible for all customs fees, import taxes, and duties. These are not included in shipping costs.
  • International tracking may be limited once packages leave the United States.
  • Full delivery confirmation tracking is only guaranteed for Canada and Australia.

Order Tracking

  • Once your order ships, you’ll receive a shipment confirmation email with tracking information.
  • Track your order anytime by:
    • Clicking the tracking link in your shipment confirmation email
    • Visiting our website and entering your order number and email in the “Track your order” section
    • Contacting our customer service team

Shipping Delays & Issues

Potential Delays

Shipping times may be extended due to:

  • High order volumes during peak seasons and promotions
  • Severe weather conditions
  • Carrier service disruptions
  • Customs processing for international orders

If a significant delay is expected with your order, we will notify you via email.

Address Issues

  • Please verify your shipping address is correct before completing your purchase.
  • If you notice an error in your shipping address after placing your order:
    • Contact us immediately at [email protected]
    • We will attempt to correct the address if the order hasn’t shipped
    • If the order has already shipped, we cannot guarantee the package will be rerouted

Lost or Undelivered Packages

  • If your tracking shows “Delivered” but you haven’t received your package:
    • Check with household members and neighbors
    • Look around your property and delivery areas
    • Wait 24-48 hours as packages sometimes show as delivered shortly before actual delivery
  • If your package is legitimately lost:
    • Domestic orders: Contact us within 7 days of the expected delivery date
    • International orders: Contact us within 21 days of the expected delivery date
  • We will work with the shipping carrier to locate your package or process a replacement/refund according to our policies

Return Shipping

  • If you need to return an item due to a HappyThreadsCo error (wrong item, defective product), we will cover return shipping costs.
  • For returns due to customer preference or customer error, return shipping costs are the responsibility of the customer.
  • Please see our separate Return & Exchange Policy for complete details.

Contact Information

  • Company: HappyThreadsCo
  • Address: 14321 Corporate Dr, Garden Grove, CA 92843
  • Email: [email protected]
  • Response Time: We aim to respond to all shipping inquiries within 1 business day

Questions about your order or shipment? Contact our customer service team at [email protected].